Company Name: Priority Electric and Lighting
Location: North Carolina, USA
1. Scope of Work
Priority Electric and Lighting (“Company”) agrees to provide electrical services as outlined in the approved estimate, proposal, invoice, or work order (“Work”). Any work requested outside the original scope shall be considered additional work and may require written approval and additional charges.
2. Estimates & Pricing
All estimates are valid for thirty (30) days unless otherwise stated in writing.
Pricing is based on current labor and material costs at the time of estimate.
Unforeseen conditions, concealed damage, code violations, customer-requested changes, or delays outside Company control may result in additional charges.
Permit fees, inspection fees, utility company fees, rental equipment, and specialty materials may be billed separately unless specifically included.
3. Payment Terms
Residential Projects
Residential invoices are due within seven (7) calendar days of invoice date unless otherwise stated in writing.
Service work requires payment upon completion unless otherwise agreed in writing.
A valid credit or debit card may be required to remain securely on file for all service-related work.
Commercial Labor-Only Projects
Commercial labor-only invoices are due within seven (7) calendar days of invoice date.
Standard Commercial & Industrial Projects
Commercial and industrial invoices are due within fifteen (15) calendar days of invoice date unless otherwise agreed in writing.
Deposits & Progress Payments
The Company reserves the right to require deposits, material deposits, progress payments, and payment before final inspection or energizing equipment.
Failure to make progress payments may result in suspension of work until balances are brought current.
Customer agrees that a valid credit or debit card may be required to be securely kept on file prior to scheduling or completion of service work.
For all service work, if payment is not made by the customer upon completion or by the end of the business day work is completed, the card on file may be automatically charged on the following calendar day for the remaining outstanding balance.
By approving work, the customer authorizes Priority Electric and Lighting to process payment using the card on file for unpaid balances related to completed service work.
4. Past Due Accounts & Late Fees
Any invoice not paid by the due date shall be considered past due.
A late fee equal to ten percent (10%) of the outstanding balance will be added every five (5) calendar days the invoice remains unpaid.
Continued nonpayment may result in work stoppage, cancellation of future scheduling, suspension of warranty coverage, or collection activity.
Collections
Accounts unpaid after thirty (30) days may be turned over to collections or legal counsel without further notice.
Customer agrees to pay all collection costs, attorney fees, court costs, lien filing costs, interest, and administrative fees incurred by the Company in collecting unpaid balances.
5. Returned Payments
Returned checks or failed electronic payments are subject to a $35 returned payment fee.
Future work may require certified funds, cash payment, or mandatory card-on-file authorization after a returned payment incident.
6. Scheduling & Site Access
Customer agrees to provide safe and reasonable access to all work areas.
Delays caused by inaccessible work areas, customer delays, unsafe conditions, or site readiness issues may result in additional charges.
Arrival times are estimates and may vary based on emergencies, inspections, weather, traffic, or jobsite conditions.
7. Change Orders
Any work requested outside the approved estimate or proposal shall be billed as additional work and may require written approval before work proceeds.
8. Permits & Code Compliance
Work will be performed in accordance with applicable electrical codes in North Carolina.
The Company is not responsible for pre-existing code violations, hidden defects, or unsafe conditions discovered during the project.
Customer refusal of recommended repairs or corrections releases the Company from liability associated with those conditions.
9. Warranty
The Company warrants workmanship for one (1) year from date of completion unless otherwise stated in writing.
Manufacturer warranties apply to supplied equipment and materials.
Warranty does not cover customer-supplied materials, abuse, unauthorized modifications, storms, lightning, flooding, power surges, utility-related failures, or unrelated existing equipment.
Warranty coverage may be suspended on accounts with outstanding unpaid balances.
10. Customer Responsibilities
Secure pets during service visits.
Keep children clear of work areas.
Disclose known hazards or concealed conditions.
Maintain a safe and accessible work environment.
Ensure payment arrangements are available at the time service work is completed.
11. Limitation of Liability
The Company shall not be liable for pre-existing electrical issues, concealed wiring conditions, utility interruptions, unrelated equipment failures, delays outside Company control, or consequential damages beyond the value of services provided.
12. Cancellations & Rescheduling
Cancellations with less than twenty-four (24) hours notice may be subject to a cancellation fee.
Special-order materials and custom equipment may be non-refundable once ordered.
13. Photography & Marketing
The Company may photograph completed work for documentation, warranty records, training, or marketing purposes provided no personal identifying information is disclosed without customer consent.
14. Dispute Resolution
Any disputes arising from services provided shall first be addressed through good-faith negotiation. If unresolved, disputes shall be handled in the courts located within North Carolina, USA.
15. Acceptance of Terms
Approval of an estimate, payment of deposit, scheduling of work, electronic acceptance, signature, authorization to begin work, or acceptance of completed service constitutes acceptance of these Terms & Conditions.
The customer further authorizes Priority Electric and Lighting to retain and process payment information in accordance with these terms for balances related to completed authorized work.